Refund policy
Effective Date: May 18, 2026
Overview
We take great pride in the quality of our coffee products and want every customer to be completely satisfied with their purchase. Please read our return policy carefully before initiating a return or requesting a credit.
Returns — Unopened Products
We accept returns on unopened, unused products in their original, sealed packaging. To be eligible for a return, the following conditions must be met:
- The product must be completely unopened and in its original sealed condition.
- The return must be initiated within 30 days of the original purchase date.
- Proof of purchase (order number or receipt) must be provided.
Return Shipping
The customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost or damaged in transit. Original shipping charges are non-refundable.
Refund Process
Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–7 business days.
Opened Products — Customer Satisfaction Credit
We understand that taste is personal. If you have opened a product and are not satisfied with your purchase, we offer a one-time store credit as a gesture of goodwill.
A $10.00 store credit will be applied to your account for use on a future purchase, upon approval.
Credit Details
- Credits are issued upon approval and are subject to review.
- Credits are non-transferable and cannot be redeemed for cash.
- Limit one satisfaction credit per customer account.
How to Request a Credit
To request a satisfaction credit for an opened product, please contact our customer support team with your order details and a brief description of your experience. All requests are subject to approval at our sole discretion.
Non-Returnable Items
The following items are not eligible for return or credit:
- Opened products (eligible for satisfaction credit only, as described above).
- Items purchased on final sale or marked as non-returnable at the time of purchase.
- Gift cards or store credits.
Contact Us
For questions about our return policy or to initiate a return or credit request, please reach out to our customer support team:
- Email: support@waiolacoffee.com